Extra Cash Advance - HopCash is operated by SEPFIN SAS from Colombia and provides a preliminary U.S. financing-referral interface, not its own credit underwriting or lending. For technical and privacy questions, contact the operator. For loan contracts and credit decisions, contact the financial institution.
1. Operator and Registered Details
Legal name: SEPFIN SAS
D-U-N-S: 882934130
Registered address: CALLE 88 22 33, BOGOTA, 110221, Distrito Capital de Bogota, Colombia
Website: https://sepfinsas.com
Support and privacy email: [email protected]
2. App Support and General Inquiries
For questions about the form, navigation, a technical error or the referral service, contact [email protected]. Describe the app screen, device model and issue without sending passwords, one-time codes, card security data or unrequested identity documents. The operator cannot guarantee a lending decision or change a bank's offer.
3. Identified Financial Institution
Hatch Bank is the financial institution identified for financing referrals. Regulatory records and the official bank website:
FDIC BankFind — Certificate 25803: https://banks.data.fdic.gov/bankfind-suite/bankfind/details/25803
FFIEC National Information Center — RSSD 733661: https://www.ffiec.gov/npw/Institution/Profile/733661
Hatch Bank website: https://www.hatchbank.com/
Hatch Bank independently evaluates financing inquiries, makes any lending decision, and provides any loan offer, terms and contract.
4. Questions about a Loan Offer or Agreement
Only the institution handling an actual application can answer questions about credit eligibility, approval, the APR, fees, payments, cancellation or collections. For banking assistance, use the contact information in the bank's offer or loan agreement, or on its official website. The operator does not manage bank loans.
5. Privacy, Data Access and Deletion
Write to [email protected] to request access, corrections, withdrawal or deletion of data within the operator's control where legally available. A bank receiving information independently processes any access or deletion request for its own records under its privacy procedures.
6. Marketing and Security Concerns
Commercial communications must have appropriate disclosures, permission and an effective opt-out mechanism where required. To raise a concern about the App or suspected misuse of information, contact [email protected]. Never share online banking passwords or authentication codes by email.